FAQs - Frequently Ask Questions

Nostalgia Collect is pleased to answer any questions you may have before, during and after your purchase. Feel free to contact us. For your convenience, here are some of the most common questions we receive.

1. What are your accepted Payment Methods?

We accept American Express, Apple Pay, MasterCard, PayPal & Visa.

Paypal appears as the first option at check out. However, customers may pay via Amex, Apple Pay, MasterCard and Visa as the last step of the check out process.

2. What do you charge for shipping?

We have different levels of shipping available to meet your needs

USA & CANADA

Cards are shipped from Niagara Falls, New York.

Free for standard shipping to USA and Canada.

Upgraded Canadian Shipping
Full tracked/Registered Mail - $ 8.99
Expedited Package - $13.99

Upgraded United States Shipping
USPS First-Class Package - $5.95
USPS Priority Mail - $11.95

European Union & United Kingdom
$3.95 for EU and UK shipping for invoices under $20.
$8.95 for EU and UK shipping for invoices over $20.

Nostalgia Collect ships out of Toronto, Ontario, Canada and Niagara Falls, New York, United States.

3. How long will it take to receive my order?

Majority of orders will be processed within 1-3 business days. Once prepared, your item will be dispatched. Please see the following ETA for standard shipping:

Canada: 1 week.
United States: 1-2 weeks
International: 1-3 weeks.

All times are approximate, we cannot guarantee delivery dates.

4. I received my order, it wasn't quite the right size. Do you accept returns or exchanges?

Yes, we accept returns & exchanges if your order meets specific conditions as outlined in our return and refund policy. Please review our return and refund policy for more information.

After your return has been approved. Please ship to the following return address:

Nostalgia Collect
2143-105 George Appleton Way
Toronto, ON M3M 0A2
Canada

5. I bought a greeting card and it still hasn't arrived. Where is it?

We ship via standard letter mail for single card orders. The average ETA are as follows:

Canada: 3-5 business days.
United States: 6-8 business days.
International: 8-12 business days.

If your order has taken longer than the expected ETA, please contact us at your earliest convenience and we will follow up on your order.

6. Do you accept custom orders?

Yes, we are artists and graphic designers here at Nostalgia Collect. Please shoot us an email with your inquiry and we can move forward from there.

7. Do you offer wholesale orders?

Yes, we offer discounted pricing on select items for wholesale purchase. Please shoot us an email with your inquiry and we can move forward from there.

8. Will my order be delayed due to COVID-19?

The answer depends on your location along with the severity and impact COVID-19 has had in your area. Delays can range from severe delays, light delays to no impact at all. Please see our blog post for more information.